Valencia Patient Testimonials

I have always received excellent service from the Foot and Ankle Institute. This month and 3 months ago, I saw Dr. Jafary and he was patient, gentle and knowledgeable. His office staff is always top notch. I recommend them often!
Thank you,
Leane Hepburn

From my 1st appointment the whole staff made me feel welcome. Being new to the area. I am very please with the results of my 1st surgery. Dr Jafary answered all my questions and concerns. I didn’t feel like he was in a hurry to get to his next patient. It is nice to be greeted at the front desk with a smile and asked how you are doing. Staff very friendly and professional. This is important because I am a retired nurse. Keep up the good job.

Love how kind Dr. Franson and all the staff are to my son who is in a wheelchair and very nervous about going to a Doctor. Love the treatment plan that is effective. Appreciate this office very very much!

Overall, I am satisfied. I really liked how the X-rays could be taken immediately in the office. I thought the doctor listened well to what I said, but I wish the recommendations the doctor made would have been put in writing without me having to ask for it in writing first. The exit process seemed a little bit disorganized because I was told by the doctor that I would receive heel lifts, but the person checking me out did not know if I had received them or not. I also didn't know the price of the heel lifts until the moment I was supposed to pay for them. It would have been nice for someone to mention how much they cost before asking me whether I'm willing to accept them. Fortunately, the $10 charge for them was not a problem for me, but it might be for some people.
Overall, as I said I was very pleased and look forward to coming back if I ever need more help. The issues I raised above I consider to be minor and not a big deal.

Dr. Franson is most responsive and willing to make himself available for consults even after hours in an emergency. He waited through his lunch hour for my late arrival to perform a brief procedure to alleviate some post surgery pain from a suture. Very grateful for that and the pain is gone!