Valencia Patient Testimonials

Dr. Franson and all the physical therapists at this office provide the highest level of care. They helped me resolve a long-standing painful condition in my ankle that was limiting my activity. As others have noted, their office is extremely organized and well-run. If you have any kind of problem with your feet, this is the place to come for healing.

I had been to Dr. Yau before for a problem with my feet and he was wonderful.  I brought my 11 year old daughter in to see him today to have him look at a couple of her ingrown toe nails.  She needed to have a small procedure done to two toes so they hopefully won't come back.  Dr. Yay was great with her and explained everything he would be doing.  He kept asking her if anything he was doing hurt and if she was ok.  He was quick, compassionate and kept her at ease.  From the front office staff to the nurses everyone is very friendly.

Only five stars? Why can't I give more. Dr. Franson and Suzanne Hawson are the best. Both are totally down to earth and treat you like people, not just patients. They work together to ensure the best treatment and believe me you get results. I could not recommend a team higher than these two. What a difference they have made in quality of life for my family. We are blessed to have found them.

Very happy with entire staff.  They are efficient when booking the appointment to getting you into the office.  The staff in the office where awesome.  The nurse was amazing and very helpful. Took her time to explain things. The doctor made sure I understood what was wrong.  He showed me pictures to explain it and had a great demeanor.  They put me at ease and it was really nice

I had some PT done to my hip flexers.  I'm an avid runner and cyclist.  The staff is very knowledgable and knows athletes.  So if you're an athlete and need some repairs I highly suggest this staff.  Suzanne is an Iron (Wo)man and is very knowledgeable of our needs. I have visited Dr. Franson for a bunion and I was put into orthodics and it has helped.  I do not have pain in my food anymore.  It has stabilized the bunion.

Dr.  Franson ,  the nurses and front desk made everything so easy.  Wonderful doctor and support staff.  They returned phone calls quickly and we never felt rushed during appointments.  The surgery was explained thoroughly and every question was answered completely.  I would highly recommend this office to anyone with foot or ankle issues. We live an hour away so allowing for traffic we were usually early to our appointments.  They frequently got us in early so wait time was minimal.

I had my first experience with this office earlier this week. Dr. Franson spent ample time with me and was very attentive to my concerns and questions. I especially appreciated his relaxed, but thorough way of dealing with patients.

The office is a model of efficiency.  Once called in, there was constantly someone looking after me...I was never left waiting for someone to return to my room.  5 stars and I'm really looking forward to continuing my treatment with Dr Franson and his talented, efficient team.

I had a bad break on my 5th metatarsol when I was out of state. I called Dr. Franson's office as soon as I came back home.  The office staff was great and got me right in.  Dr Franson was amazing and took great care of my break throughout the next few months.  He is always so pleasant and was very thorough and professional, explaining everything in a simple, understandable manner.  Any questions or concerns were patiently alleviated.  A few times I had to call the office back with questions and they always called me back with the answers from Dr. Franson, and a few times he himself called.  While on my scooter I often ran into other people with boots or scooters around town.  Every one I ran into had gone to Dr Franson and couldn't praise him enough.  We are so fortunate to have such a tremendous Dr in our community who really cares about his patients. Definately a 5 star rating for Dr. Franson and his staff!!

My wife and I went to play tennis  on a Wednesday morning and, within 10 minutes, I experienced the most excruciating pain in my right ankle!! Yes, I had TORN the achilles tendon!! OUCH!  I hobbled to the car and called Dr. Franson's office! They got me an appointment at 1:30 that same day. After examining my ankle, Dr. Franson arranged for an MRI later that afternoon (4:30) and got the results by 6pm. He called me to tell me he'd  need to do surgery on Friday. His office also arranged for me to get a pre-surgery exam on Thursday!  Talk about a ONE STOP SHOP!!!  Dr. Franson and his staff are absolutely amazing and leave nothing to chance! They also arranged for a knee scooter which has been my "best friend" the past few weeks!!
Thanks GOODNESS, Dr. Franson was available!!  If you're going to get injured- you NEED to go to the University Foot and Ankle Institute in Valencia!

I am 4 weeks post surgery now and just got my cast off today. Dr. Franson is the BEST foot specialist I have ever been to. He is extremely kind, he's caring and compassionate. He truly cares about his patients and has a fantastic bedside manner, but above all of that, he is an extremely talented surgeon. I was so comprehensive about having this surgery due to all of the horror stories I had read about others who have had the same Achilles' tendon surgery with other doctors. I feel very fortunate to have found Dr. Franson because so far it's been a breeze compared to others. His staff is great as well. They are all very friendly, caring and professional. The wait is never long and I always feel that he spends an appropriate amount of time with me answering all of my questions. I have never written a review about a doctor before but I truly believe Dr. Franson deserves one. I highly recommend Dr. Franson and University Foot & Ankle Institute!

After years of chronic plantar fasciitis I'd given up running, stopped going to the park with my kids and couldn't dance with my wife. Grocery shopping meant icing my feet afterwards. I had been to 3 other podiatrists, had 4 sets of custom orthotics, a night splint boot, cortisone shots, bands, creams, you name it. I was told the only option was surgery on both my feet.

Dr. Franson wanted to try another cortisone shot, more pliable orthotics and physical therapy every 3 days for several weeks. It took several months for my pain to go away completely but it eventually did and I got my life back thanks to Dr. Franson and amazing PT Suzanne Hawson. Trips to Disneyland, family outings and dancing with my wife became a reality.

It doesn't end there. Crazy as it sounds, after being crippled for 3 years, 2 years later I began playing competitive tennis!

I've seen Dr. Franson and Suzanne for a tennis related ankle sprain and Achilles tendonitis. I recovered fully from both issues/injuries. I know several other tennis players who have seen Dr. Franson and Suzanne. Whether surgery or less invasive treatment was needed, all have made full recoveries and are back in action.

If you have foot or ankle issues don't even think about going anyplace else!

Dr. Franson is very nice and a knowledgeable physician. I had a pretty bad break years ago and now having complications. Dr. Franson found the problem and gave me answers within days! Office staff is very easy to work with and helpful. I would also recommend his partner I can't think of his name off the top of my head, but I believe he is the only other one that works with Dr. Franson! They are both great! If you need a second opinion in this specialty I highly recommend University Foot and Ankle Institute!!

So fortunate to have found Dr Franson. I was treated by him last year for a torn achilles tendon and today my daughter was treated by him. She's pregnant and he was very attentive to her concerns  about treatment for her toe. He's very knowledgable and a sweetheart too. The staff was friendly too  :)

Suzanne at UF&AI saved my Ironman!  I started to develop ankle stiffness about two weeks before my first Ironman.  I was referred to Suzanne at UF&AI in Valencia.  With Suzanne's help and some emergency PT, I was able to successfully complete my race pain and injury free!  Suzanne is a triathlete (and Ironman finisher) and her expertise as well as triathlon specific advice were invaluable.

Thanks Suzanne!

I love how Dr. Franson involves his patients in coming up with a treatment plan. I went to him years ago and when I recently hurt my foot, it was a no brainer that I would go back to him.

But the review I really wanted to share is about Suzanne and Jasmine in the physical therapy office. In only minutes, Suzanne was able to pinpoint exactly why I injured myself and give me immediate, realistic tips to fix the pain and prevent it from happening again. The fact that both she and Jasmine were kind, caring and had a great sense of humor were a few more reasons my appointment was so enjoyable.

I was treated by Dr. Franson last summer after waking up to a debilitating ankle pain.  I had been to several doctors in the weeks leading up to Dr. Franson's office visit with no real diagnosis or treatment.
Dr. Franson and his staff were patient and attentive in assessing my pain source.  Within weeks of my first office visit and PT sessions with their excellent on site physcial therapy, I was seeing major improvements. Dr. Franson went the extra mile to not only diagnosis my issue, but to get behind what has caused the problem.  He ordered orthotics and spent months tweaking and adjusting until we got it just right.
I can say 6 months later I have been able to resume all my sports activities and daily routines with a stronger foot & ankle and no signs of pain.
Thank you!

Once I found your building….no address #s on the buildings…& I went to each one & walked around all 3 of them till someone graciously helped me. She worked in one of the buildings♥️. When I got there the girl in the front was so sweet & had compassion as I’m a resent widow & cried. The young man who took care of my my toes & explain well my options. He was gentle, kind & seemed to know his ‘stuff’ thank you.

We greatly appreciate Dr. Jafary for his competence, efficiency and great care. Our only concern is for maintaining the integrity of the practice when:

Your address is still incorrect on the maps app.

Your off-hours appointment people do not relate information to your office.

Thanks for great podiatrist care!