Patient Reviews of University Foot and Ankle Institute

I like Dr Kelman and the clear way he communicates. His office staff are friendly. I thought it was a little weird that they didn’t call my name at my last appointment and thought I didn’t show up when I was sitting in the waiting room and had signed in. Otherwise my experience has been good.

Overall, I am satisfied. I really liked how the X-rays could be taken immediately in the office. I thought the doctor listened well to what I said, but I wish the recommendations the doctor made would have been put in writing without me having to ask for it in writing first. The exit process seemed a little bit disorganized because I was told by the doctor that I would receive heel lifts, but the person checking me out did not know if I had received them or not. I also didn't know the price of the heel lifts until the moment I was supposed to pay for them. It would have been nice for someone to mention how much they cost before asking me whether I'm willing to accept them. Fortunately, the $10 charge for them was not a problem for me, but it might be for some people.
Overall, as I said I was very pleased and look forward to coming back if I ever need more help. The issues I raised above I consider to be minor and not a big deal.