Patient Reviews of University Foot and Ankle Institute

I got major attitude from the assistant I asked to change out of latex gloves. I have a verified allergy, and this has been an issue in your office previously.

There’s also a lack of clarity about what now I ended up costing, and why I was charged a $35 co-pay every time I saw the doctor for literally two minutes. I really like Dr. Briskin, but this process got really long and complicated and worse, spanned two plan years. Not happy!

Also, twice I was told that’s someone called and left a message that my orthotics were ready. I only have one phone number, there were no messages, and there was no indication that someone had called and didn’t leave a message. Consequently I lost probably two months, altogether.

Now for the good stuff: the office is exceptionally clean, which I appreciate it, and Covid Management is done well.

The doctor took no time to get to know me or my complaints. My orthotics are not particularly comfortable, and I actually would not recommend the practice to anyone. Disappointing but my HMO's only referral.

Billing System and timing of insurance claims was not a clearly understood process. We would receive notice of payment from the insurer well before showing reimbursements from UFAI. We understand the complexity and human resource constraints but as a couple sharing the same health care plan and HSA account, our deductibles would have been met faster if billing and submissions to insurance carriers was faster and more timely.

The problem is trying to get an appointment after my first visit I had a follow up appointment which I had to cancel as I had an accident that day my friend finally managed to get another appointment on 11/19 when we got there were informed that they had no record of me and no Dr. was available i do not want to complain but in addition to my original problems I developed some very painful toe problems I went to urgent care and was told to follow up with you specially as I am Diabetic I am supposed to take care of my feet so another look might be helpful i am also 78 years old and do not get around so well anymore and my friend has to take me to your office which involved taking time off from work and for what I am still in pain, well you asked my first visit with Dr.Johnson was perfect but since then I received no help

The only thing that really bothered me was the lady who was working the front desk . Being that it was my first time at the office , she was rude and didn’t communicate very well .

When I would ask her a few questions she had a sarcastic answers .

Not only with me but with everyone else that was there that day .

Maybe she was having a rough day , I’m not sure but the rest of the staff was very pleasant .