Patient Reviews of University Foot and Ankle Institute

The doctor seemed in a hurry this time unlike previous times.I have been coming o=in for over a year now. The assistant/student who helped me was brand new and did not appear to be well trained like the others I have seen previously. He did not offer to assist me with my injured foot to prepare to get x-rays. the others perviously helped me. And in the x-ray room he did not help me put on the heavy vest as others did before. And when I needed to move the angle of my foot to get another view for x-ray, he moved me manually with his hand, not gently, as the others did not do this, they asked me to position it myself which I know how to do. Lastly when finished usually the assistant checks to see if I am okay and need any assistance to get dressed to leave. he was nowhere to be found. And he did not check to see if it was time to trim my toe nails as the other aids always did. I do realize these things happen sometimes and was unlike any previous visit and I hesitated to say this at this time but in your message you stated you wanted to hear the truth, I hope you meant that. there seemed to have been a turnover of many staff members this visit and many new staffers.

Everyone was great. Desk staff was great, helped with complicated questions about billing. My Dr was also great, picking up where another physician left off, great suggestions, made the whole process easy to handle.

I could have used more details as to what I could and couldn't do between the time of the procedure and my return visit 3 weeks later. Even if it was just on the printed paper about the procedure - I wish that went into more detail about the do's and don'ts.

Great attention, I had been there once before with an appt booked well in advance. This time, I was just finishing up w another MD in the same building. My foot had been hurting quite a bit, mostly from working out / cardio at the gym after a break of several years. So yeah, my callouses returned. The doc took care of the first pass, her asst touched up. I was in and out, full service no more than 20 min. I know it’s impossible but I wish it could be the same way each visit.

Not just becuz of availability, but I’m glad I found this office. Pleasant, efficient, know their stuff, and easy to work with.

After one week waiting for my out of the pocket appointment I walked in to find out that the doctor could not see me. On the phone, as I explained my pain, they said I could be treated there. Once I got there, filled all the ten forms out and PAID the nurse said the doctor could not  even see me since my pain was no on the foot, forget about treating me (they refunded me later).
Really? Plus the woman at the reception was pretty rude and said I could not ask the doctor to refer me to a place who does the same treatment they denied doing - shockwave Theraphy. I just lost my time but they don't care of course. And that was a one thousand dollars treatment that I was going to fully pay since my insurance doesn't cover. Just saying think twice before going there since you may never even see the doctor...

I've been going to UFAI for 6 years through 2 neuromas, 2 cheilectomies and 2 joint manipulations and am happy with all of the folks there. If I have a suggestion it is to build more info on a patient into your system. For example, I've gotten 10-12 orthotics from UFAI since 2012 but each time someone giving them to me asks if I have ever worn orthotics before. I'm not suggesting I'm some sort of needy person that needs to be treated specially but as a fan of UFAI but if the conversation started with "how are your older orthotics holding up? is there anything to the next pair you think we should adjust?" etc than something impersonal ("have you ever worn orthotics before?") it would be a nice from a customer service perspective.