Patient Reviews of University Foot and Ankle Institute

Dr. Baravarian misdiagnosed a simple issue. I came back a week later to show that the "callus" he diagnosed was actually NOT, and in fact I could see/feel that a second issue was beginning to form in the same exact area. Well, they tried to charge me for this second visit and after refusing and requiring his admin to speak to the doctor, they obliged.

Upon seeing me, Dr. Baravarian's first question/comment was, "Did you leave a review?" I told him no and that I wasn't planning to (until today which is months after I initially saw him and after I got a second opinion). He proceeded to lecture me about how to not tell doctors that they "misdiagnose". A word which at the time I never used, I simply wanted my issue resolved. He then took a look at the issue and proceeded to tell me the first was an issue. He insisted that what I thought was a second forming issue was in fact a callus. He then used this as an opportunity to confuse the situation and say the "callus" was what I had him look at the last time I had seen him, and that he didn't misdiagnose me, and that I was wrong. Upon seeing another podiatrist today, they're in fact both issues. In addition, Dr. Baravarian did not treat me whatsoever and told me to use a home remedy. The other podiatrist treated me with acid to immediately treat the issue. Not sure why Dr. Baravarian didn't do this on my first visit, I can only imagine it was because he wanted me back for multiple visits to make more $$. At the end of my second visit, Dr. Baravarian ended it by asking me, "so, how much do YOU think I should charge you today?". I replied with "nothing". He was pretty mad at my response, so I asked if I had an issue that he missed the first time around. Again, he quickly tried to confuse the situation, rolling his eyes at me and stormed out of the office condescendingly.

Both visits were no more than 4 minutes. After my first visit with him, I actually recommended him to my wife as she was having issues with cracked heels while she was pregnant... They charged her $200 because they pumiced stone'd her heel (way more than our copay). Her visit was also no more than 5 min.

Will never go here again.

Friendly service every time I visit. Dr Fransen is thorough and on time with his appointments which is a blessing since other MD offices I have had to wait for 3 hour or more. It is a pleasure to patronize his office. I crushed my toes in a freaky home accident and I am being treated by Dr Fransen which is not my first office visit. It was good to know him and I felt comfortable because I had established a connection with his practice before the accident. He has been treating my mom 95 yrs old for 3 years now and we both see him regularly.

My son had a recent surgery there and I cant say enough about the level of professionalism and client service.  The Doctor (Dr. Carter) was incredibly knowledgeable, kind and his response time to questions was faster than any other Doctor we have dealt with.  He was extremely kind and patient with my son who has a rare neurological disability which makes it difficult to communicate with him.  Dr, Carter was flawless and worked with my son to make him comfortable.  Everyone in the office who I encountered was kind, professional and patient with my many questions.  I highly recommend them.  Five star service!

The care that I’ve received from Dr. Franson and his staffs, that includes the therapy department ... is one of the best I’ve gotten. They’ve helped me go back to walking normally again after my left bunionectomy. One caring and dedicated team ... and Doctor Franson .... he’s just amazingly great and wonderful.

Dr Carter was the most attentitive doctor I have ever had. He is very personable and knowledgeable. He was responsive on emails and every question or concern I had was answered promptly. Overall good experience.

I find the office staff very friendly and that helps to put me at ease. Having been to both offices both staffs are very good well trained.
The Dr. himself is very good at letting me know all the facts so I can make an informed decision. I like that

When calling to make an appointment or trying to get a hold of the dr, it would be nice the person answering, would actually givesthe msg or call back. I had this problem, I would call thinking I’m talking to someone in Santa Clarita but they’re actually in Santa Monica.