Patient Reviews of University Foot and Ankle Institute

All of my experiences with your practice at the three locations I visited have been very positive, I wish you'd get the laser fixed at Valencia so that I didn't have to go all the way to Santa Monica, but even with the drive the staff was great... One side note, it was difficult to get the appropriate paperwork to bill a 3rd party company that often covers our deductibles/out of pocket since you consider the laser procedure not insurance billable... But as far as all of the medical care, it is always superior to any other podiatry/food doctor I've ever been too... honestly largely why I'm in my situation due to not being able to obtain good care until we found your practice.

Dr. Feldman and his office staff do a wonderful professional job in dealing with patients. This is consistent and I have referred 2 friends to him already.

What is not at the same professional level is the call center now making the appointments. That's where you should focus improvement.

Dr. Franson is a surgical genius. I have never had to wait long. They know how to bill insurance properly, and they have an on-site MRI that doesn't cost me hundreds of dollars after insurance! The staff is amazing. The offices are clean and welcoming and smell fresh but not "medicinal". I cannot say enough about them. They are exceptional. Very highly recommended.