Patient Reviews of University Foot and Ankle Institute

Fine I need to follow through on a couple of items -the authorization for compression stockings was denied -this has happened last time & believe wrong code was used. I would like to be able to contact the office that I go to directly

I have been to both the mid city and Santa Monica offices. My visit was to the mid-city office and I felt the staff couldn't be more kind and helpful. When I went to the Santa Monica office back in 2016, some of the staff was particularly rude and while I thought my doctor there was excellent and didn't want to go back anymore because of the staff. I didn't want to be uncomfortable for every visit. So I am really glad the mid-city office was great and really helpful in getting me to understand some updated policies and not be condescending. I think the staff is just as important as the doctors themselves in providing care and service to us patients.

Dr Kelman warns me ahead of time that there will be a sting and then after that there is no pain whatsoever. All are extremely kind and understanding. I always tell my friends to go to Dr Kelman for any foot issues. Thank you to Dr Kelman and to his assistants for their professional and thorough treatment.

My foot accident took place on May 28, 2020. The earliest appointment I obtained to see the doctor was on June 8. I was advised to take MRI on June 12. I left home in Long Beach early morning. At about 9:30 AM while I was in the vicinity of the Institute I got a call to postpone the MRI to Wed June 17. It was not acceptable to me because I was at the Institute on time, the pain from my foot was intolerable, and there had been no intervention to relieve me of pain. So I showed up at the Institute as per appointment and insisted to have the MRI. Alex "squeezed" me in! and the MRI was undertaken. Alex was very nice, but why all this: last minute changes in scheduling and no response to my swollen and painful foot for so long??? I am now looking forward to my Wed June 17 visit to decide a course of action. That is unless you folks change time at the last minute.

I've always received great care from the clinic both therapist, physicians and staff. Unfortunately they don't do the billing in Santa Clarita it's done in Santa Monica and whenever there's been a problem it is problems with the billing and with the people that are disconnected from the clinic.

I have been a long term pt of Dr. Briskin for over 30 years. My experience with him has always been great. All of the staff has always been very professional. He continues to resolve the problems that seek medical attention for

They did an awesome job of conveying what needed to happen and what recovery time would be. The also would answer my questions and respond right away. Dr. Franson is really nice and knowledgeable. He kept me comfortable and would answer my needs in a very quick manner. Thanks you for taking care of my foot problem.